Unified Online & Offline Orders

Overview

Beverage shops often run online ordering and counter POS as two separate systems. That leads to double bookkeeping, mismatched promotions and unclear kitchen queues. A unified order module puts App orders and POS orders into one workflow while keeping channel metrics separate.

Order Status Flow

• Pending payment → Pending accept → Making → Ready for pickup → Completed — clear for customers and baristas.
• App online orders and cashier POS orders share the same status machine.
• Pickup code / QR verification closes the last mile for pre-orders.

Channel Isolation

• App and POS sales are recorded separately for accurate dashboards.
• Marketing rules can differ by channel so coupons do not distort POS pricing.
• Stores can switch between auto-accept and manual-accept by peak hours.

FAQ

Can App and POS orders share one kitchen queue?
Yes. Both enter the same making / ready workflow so baristas see a single production list, while reports still split channels.

What if the store is too busy to accept every online order manually?
Enable auto-accept for rush hours, or keep manual accept when the kitchen needs stricter pacing.

How GLIT Electronic Technology Can Help

GLIT Electronic Technology, founded in 2012 and based in Shijiazhuang, China, provides custom software development from requirements analysis through deployment and ongoing support. We work with international clients via remote collaboration and English-language communication. Project scope and timelines are defined upfront based on your actual business needs — we focus on practical, maintainable solutions rather than over-engineered systems.